Working with Planare

At Planare, we are committed to delivering high-quality web development solutions tailored to your specific needs and budget. Our process ensures clarity, transparency, and timely project completion.

1. Project Scoping & Agreement:

  • We will collaborate to define your project scope, objectives, and timeline.
  • You will receive a detailed proposal outlining deliverables, milestones, and costs.
  • Once you approve the proposal, we'll finalize a formal agreement detailing the project terms and conditions.

2. Development & Delivery:

  • Our team will commence work on your project according to the agreed-upon timeline and milestones.
  • We maintain open communication throughout the development process, providing regular updates and seeking your feedback.
  • Thorough testing will be conducted before project delivery to ensure quality and functionality.
  • We'll deliver the completed project as outlined in the agreement, providing all necessary documentation and access.

3. Ongoing Support & Maintenance:

  • We offer ongoing support and maintenance services to ensure your website or web application remains secure, up-to-date, and optimized for performance.
  • We typically offer several revisions after project delivery to ensure your satisfaction. Additional revisions will be billed at our hourly rate of $85 USD/hour.
  • We can tailor a support package to your specific needs, whether it's routine maintenance, content updates, or troubleshooting.

4. Confidentiality & Data Security:

  • We take data security and confidentiality seriously. Any information shared with us during the project will be handled with the utmost care and protection.
  • We will not disclose any sensitive information or project details without your explicit consent.
  • We are usually happy to sign a non-disclosure agreement (NDA) to protect your intellectual property and proprietary information. Please let us know if you require an NDA.

5. Payment Terms:

  • Our minimum engagement is six hours for new projects or one hour for existing projects unless otherwise agreed upon in the project scope.
  • Project packages are billed according to the agreed-upon project cost, with potential for installment payments based on milestones.
  • Hourly services are billed at $85 USD/hour.
  • Managed hosting and domain name fees are billed monthly or annually, as agreed upon in the project scope.

6. Cancellation & Refunds:

  • If you wish to cancel a project before completion, you will be billed for the work completed up to that point.
  • Refunds are not typically offered for completed work, but we are committed to resolving any issues or concerns you may have.
  • If you are dissatisfied with our services, please contact us to discuss your concerns and potential resolutions.

7. Client Satisfaction:

  • Your satisfaction is our priority. We are committed to working collaboratively with you to ensure your project's success.
  • If you have any concerns or questions throughout the process, please don't hesitate to contact us.

Planare LLC, 651 N Broad Street, Middletown DE 19709, USA.

Typeface in use is Space Grotesk by Florian Karsten. Hosted on Vercel.